Abrazos Family Support Services 2002 Consumer Survey Report

Results of Annual Consumer Survey
Spring 2002

SERVICES:

OTHER INFORMATION:

Once a year we ask families and providers with whom we worked during the past year to tell us how we are doing and how we might improve. This report provides a summary of the results of this year’s survey of families who received family infant toddler early intervention, respite and/or Families FIRST services. We used different survey questions for families currently receiving services, families who transition and community service providers. Since the Families FIRST (prenatal and infant care coordination for Medicaid eligible families) program conducts their own family survey, we did not re-survey those families, but instead obtained a copy of the completed questionnaires for our agency and summarized their results in this report. The results from each questionnaire are summarized below

Survey #1: Families with a Current IFSP or Respite Plan:

CHARACTERISTICS OF FAMILIES COMPLETING THIS SURVEY
Number of Surveys Distributed = 103 Completed = 53 Response Rate = 51%	Number of Months Services Received 6 or less = 19% 7 to 12 = 25% 13 to 24 = 20% 25 or more = 36%
Services Families Currently Receive Infant-Early Childhood = 81% Respite = 36% Families FIRST = 2%

FAMILIES’ RATING OF OUR SERVICES
	Excellent	Good	Fair	Poor
Services meet family expectations	87%	23%	7%	0%
Information provided is useful & understandable	92%	20%	4%	0%
Overall Rating	70%	27%	1%	2%
	Always	Usually	Sometimes	Never
Workers show respect for family lifestyle, culture & language	95%	5%	0%	0%
	Yes	No
Service locations are good for families	98%	2%

FAMILIES’ RATINGS OF TOP BENEFITS FROM SERVICES
Children have Improved: Communication skills Gross motor (movement) & Fine motor (hand) skills Social skills & Opportunities to be with other children Awareness and Attention skills Cognitive (thinking) skills	Families have Improved: Ability to help their children learn Knowledge about their children’s developmental abilities Comfort in working with service providers Knowledge of resources & how to access them Ability to advocate for their children

FAMILIES’ RATING OF OUR SERVICES
	Excellent	Good	Fair	Poor
Overall Rating	70%	27%	1%	2%
Information provided is useful & understandable	76%	20%	4%	0%
	Always	Usually	Sometimes	Never
Family Expectations are Met	70%	23%	7%	0%
Family lifestyle, culture & language are respected	95%	5%	0%	0%
	Yes	No
Service locations are good for families	98%	2%

PRIMARY LOCATIONS WHERE FAMILIES RECEIVED SERVICES
	Home/Community	Home/Day Care	Other
Infant-Early Childhood Program	87%	10%	3%
	Home/Community	Respite Provider	Both
Respite Program	24%	58%	18%

Providers:

CHARACTERISTICS OF PROVIDERS COMPLETING THIS SURVEY
Number of Surveys Distributed = 62 Completed = 24 Response Rate = 39%	Services Families Currently Receive Infant-Early Childhood = 92% Respite = 0% Families FIRST = 13%

TOP REASONS PROVIDERS REFER TO OUR AGENCY

Developmental Screening
Complete Interdisciplinary Developmental Evaluation
Individualized Therapy Consultation & Intervention Services
Parent-to-Parent Support Services
Individualized Developmental & Health Intervention in the Family’s Home

PROVIDERS’ RATING OF OUR SERVICES
	Excellent	Good	Fair	Poor
Overall Rating	80%	20%	0%	0%
Ability to Work Collaboratively w/ Other Providers	58%	42%	0%	0%

Summary:

SUMMARY OF AGENCY STRENGTHS
Families Reported:	Staff are caring, concerned, knowledgeable and work in homes.
Providers Reported:	Staff provide quality developmental services in homes, provide support to families, and work cooperatively with other agencies.
SUMMARY OF WAYS AGENCY CAN IMPROVE
Families Reported:	Hire more staff, especially therapists and respite providers.
Providers Reported:	Increase communication and information shared with other providers.