Abrazos Family Support Services Current Consumer Survey Report

2005 Annual Consumer Survey
Summary Report

SERVICES:

OTHER INFORMATION:

Abrazos Family Support Services
P.O. Box 788
Bernalillo, NM 87004
(505) 867-3396
Fax: (505) 867-3398

Once a year we ask families and providers with whom we worked during the past year to tell us how we are doing and how we might improve. This report provides a summary of the results of this year’s survey of families who received family infant toddler early intervention and respite services. Family surveys were available in English and Spanish. Since the Families FIRST (prenatal and infant care coordination for Medicaid eligible families) program conducts their own family survey, we did not re-survey those families. The results from the Provider and Family questionnaires are summarized below.

Family Survey

CHARACTERISTICS OF FAMILIES COMPLETING THIS SURVEY

Number of Surveys

Distributed = 110
Completed = 62
Response Rate = 56%

Services Families Currently Receive

Early Intervention (EI) = 62%
Respite = 19%
Both EI and Respite = 19%
Home Care = 0%

Number of Months Services Received

6 or less = 17%
7 to 12 = 23%
13 to 24 = 31%
25 or more = 29%

FAMILY SURVEY - SUMMARY OF RESULTS
	YES	SOMETIMES
Workers show respect for your lifestyle, culture and language	97%	3%
Information provided is easy to understand and useful.	97%	3%
Overall, services are beneficial to families.	97%	3%
Staff and providers keep scheduled appointments.	87%	13%
Examples of Comments Received from Families “My daughter has been followed by Abrazos since she was about 8 months old, and she has come a long way since. Thanks to suggestions from the different therapists that have worked with her.” “We have received speech therapy, physical therapy and a developmental therapist. All have been helpful. Now we have gone to the weekly play groups, and it has helped my children to become more social and playful with other children.” “The individualized attention that each child gets, I don’t feel like we’re just another client. Everyone at Abrazos is very knowledgeable and always willing to help on one way or another.” “Respite care has been very beneficial. The providers we have for our daughter are very helpful and flexible. They go out of their way to meet our needs.”

Provider Survey

CHARACTERISTICS OF PROVIDERS COMPLETING THIS SURVEY

Number of Surveys

Distributed = 48
Completed = 17
Response Rate = 35%

Services Providers are Familiar With

Early Intervention = 88%
Respite = 24%
Families FIRST = 0%
Home Care for Seniors = 0%

Refer to Our Agency

Yes = 88%
No = 6%
No Response = 6%

PROVIDERS’ RATING OF OUR SERVICES
	Beneficial
Overall rating of services we provide to children and families.	94%
Rating of our ability to work collaboratively with providers	94%
Examples of Comments Received from Providers “Service Coordinators and Developmental Specialists are knowledgeable and welcome ‘team’ visits. “Interagency collaboration and referrals. Sharing creative problem solving and programing ideas.” “Staff are thoughtful and ready to learn more.”

Summary and Conclusions

Overall Abrazos provides high quality services that are useful, understandable and beneficial to families. Recommendations for improvement included recruiting and retaining more personnel (respite, therapy) and increasing community awareness of our services.