Abrazos Family Support Services Current Consumer Survey Report

2006 Annual Consumer Survey
Summary Report

SERVICES:

OTHER INFORMATION:

Abrazos Family Support Services
P.O. Box 788
Bernalillo, NM 87004
(505) 867-3396
Fax: (505) 867-3398

Family Survey

CHARACTERISTICS OF FAMILIES COMPLETING THIS SURVEY

Number of Surveys

Distributed = 131
Completed = 64
Response Rate = 49%

Services Families Currently Receive

Early Intervention (EI) = 74%
Respite = 26%

Number of Months Services Received

6 or less = 20.5%
7 to 12 = 26.5%
13 to 24 = 26.5%
25 or more = 26.5%

FAMILY SURVEY - SUMMARY OF RESULTS
	YES
Workers show respect for your lifestyle, culture and language	100%
Information provided is easy to understand and useful.	98%
Overall, services are beneficial to families.	97%
Staff and providers keep scheduled appointments.	100%
Examples of Comments Received from Families “The service provides me and my family the respite we need and the ability to do things we normally can’t do.” “It is beneficial to my husband and I to be able to go out for a couple of hours and be a couple again.” “Not only do they work with our daughter, they provide us with direction on how to work with her to improve her growth and development.” “Without these services my family would be in much greater need.” “You always answer the questions I have. We discuss my concerns about my child’s development in a truthful manner.”

Provider Survey

CHARACTERISTICS OF PROVIDERS COMPLETING THIS SURVEY

Number of Surveys

Distributed = 51
Completed = 20
Response Rate = 39%

Services Providers are Familiar With

Early Intervention = 90%
Respite = 40%
Families FIRST = 20%

Refer to Our Agency

Yes = 80%
No = 15%
No Response = 5%

PROVIDERS’ RATING OF OUR SERVICES
	Beneficial
Overall rating of services we provide to children and families.	90%
Rating of our ability to work collaboratively with providers	80%
Examples of Comments Received from Providers “Competent service coordinators.” “Prompt.” “Timely and thorough evaluations.” “Feedback to providers.” “Professional and knowledgeable staff.” “Knowledgeable about clients and their needs.”

Summary and Conclusions

Overall, Abrazos provides high quality services that are useful, understandable and beneficial to families. Recommendations for improvement by families and providers were to recruit and retain more personnel, including developmental specialists, therapists and respite providers.