Abrazos Family Support Services Current Consumer Survey Report

2007 Annual Consumer Survey
Summary Report

SERVICES:

OTHER INFORMATION:

Abrazos Family Support Services
P.O. Box 788
Bernalillo, NM 87004
(505) 867-3396
Fax: (505) 867-3398

Family Survey - Early Intervention

Number of Surveys:	Distributed = 76 Completed = 46 Response Rate = 60%
Services Families Currently Receive:	Early Intervention (EI) = 100% Respite = 8.7%
Months Receiving Services:	5-12 = 48.9% 13 to 24 = 31.1% 25 or more = 20%
SUMMARY OF RESULTS
	YES	SOMETIMES
Workers show respect for lifestyle, culture and language	100%
Workers provide information that is easy to understand and useful	100%
Child made progress in development	97.8%	4.4%
Services helped family to support child’s health and development	100%
Examples of Comments Received from Families
What families like: “New ideas on how to help my child.” “That you care and are flexible with family life.” “I like that services come to my home.” “The quality of therapist and developmental specialist, and also loved the playgroups.” Recommended improvements: “Better scheduling.” “I would like to be notified of Abrazos family events; we keep missing them.”

Family Survey - Respite

Number of Surveys:	Distributed = 39 Completed = 17 Response Rate = 44%
Months Receiving Services:	5-12 = 0% 13 to 24 = 17.7% 25 or more = 82.4%
SUMMARY OF RESULTS
	YES	SOMETIMES
Workers show respect for lifestyle, culture and language	94.1%	5.9%
Workers provide information that is easy to understand and useful	94.1%	5.9%
Child made progress in development	76.5%	23.5%
Services helped family to support child’s health and development	100%
Examples of Comments Received from Families
What families like: “Always take good care of my daughter.” “Can utilize any time, can take vacation, etc.” “We have the expertise and consistency that our family needs.” Recommended improvements: “More respite providers.”

Provider Survey

Number of Surveys:	Distributed = 46 Completed = 14 Response Rate = 30%
Services Familiar with:	Early Intervention = 85.7% Respite = 35.7%
SUMMARY OF RESULTS
	BENEFICIAL	YES
Overall rating of services we provide to children and families	100%
Ability to work collaboratively with providers	100%
Have referred a family to Abrazos		92.9%
Examples of Comments Received from Providers
Strengths: “Competent caring people.” “Responsiveness to referrals.” “Home based eval/treatment.” “Competent experienced staff.” What we can do to improve: “More staff.” “More services.”

Report Archive (click to view):

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