2009 Annual Consumer Survey
Summary Report
SERVICES:
OTHER INFORMATION:
Abrazos Family
Support Services
P.O. Box 788
Bernalillo, NM 87004
(505) 867-3396
Fax: (505) 867-3398
Family Survey - Early Intervention
| Number of Surveys: |
Distributed = 134 Completed = 65 Response Rate = 49% |
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| Services Families Currently Receive: |
Early Intervention Only (EI) = 97% |
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Months Receiving Services: |
5-12 = 58.5% 13 to 24 = 22% 25 or more = 7.7% |
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SUMMARY OF RESULTS |
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| YES | SOMETIMES | NO | |
| Workers show respect for lifestyle, culture and language | 99% | 1% | |
| Workers provide information that is easy to understand and useful | 100% | ||
| Child made progress in development | 97% | 3% | |
| Services helped family to support child’s health and development | 100% | ||
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Examples of Comments Received from Families |
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What they like best about our services: “Every session I gain useful and valuable tips on how to best teach my daughter.” “He is doing great. Before he would just sleep all the time, now he crawls and is starting to pull up.” “That is in home-care and you are considerate of our family’s schedule.” “The services are convenient and professional. Our worker is wonderful! She offers us ideas on how to work with our two boys and improve speaking skills.” “Flexibility of schedule, answers to questions we’ve had have been helpful and if they haven’t had an immediate answer, they look into it and get back to us.” What they recommend we do to improve: “Talking more to your therapists about being on time when they are late it messes up my day/other appointments.” “More consistent schedule, better correspondence.” “Better coordination with other agencies, such as school for the deaf and blind.” |
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Health Care and Education Professionals Survey
| Number of Surveys: |
Distributed = 50 Completed = 22 Response Rate = 44% |
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| Services Familiar with: |
Early Intervention = 100% Early Intervention and Respite = 9% |
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SUMMARY OF RESULTS |
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| BENEFICIAL | ACCEPTABLE | |
| Overall rating of services we provide to children and families | 100% | |
| Ability to work collaboratively with providers | 86% | 14% |
| Have referred a family to Abrazos | 95% | 5% |
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Examples of Comments Received from Providers |
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What are our agency’s strengths:
“Transition packets have been complete and follow up is always quick.” “On-going communication with family/providers.” “I can send a referral and know it will be taken care of rather than land in a black hole.” “Have a coordinated response to families.” “Good coordinators.” “Great with families.” “High quality providers.” What we can do to improve: “Increase number of therapists to provide more frequent therapy.” “More communication back to provider.” “Easier access when parents call.” |
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